Number migration planning
Inventory numbers, provider details, users, routing rules, business hours, and cutover dependencies before moving the phone setup.
Infrastructure
Move the phone system with a plan callers never have to understand.
Claros helps map numbers, routing, devices, cabling, test calls, and cutover timing so the new setup is ready before customers rely on it.
Scope
Infrastructure is where the phone plan meets the real office.
A strong cloud phone plan still depends on numbers, routing, users, devices, network readiness, and training.
Routing QA
Test transfers, voicemail behavior, after-hours paths, AI reception, and live escalation rules before customers rely on them.
Phone hardware rollout
Provide and provision desk phones when the selected rollout needs physical hardware.
Network cabling
Coordinate structured cabling or office network work when voice quality and device placement require physical infrastructure support.
Cutover Planning
A phone migration should be staged before callers feel it.
The checklist starts with the current state, then moves into future routing, device readiness, QA, and post-launch tuning.
- 1Document current phone numbers, users, routing, devices, provider details, and business-hours behavior.
- 2Design future routing, AI receptionist paths, live handoff rules, voicemail behavior, and callback ownership.
- 3Prepare hardware, cabling, user training, and test calls before a planned cutover.
- 4Monitor calls after launch and adjust routing, transfers, summaries, and escalation rules.
Implementation + Training
The rollout should teach the team how the new call flow behaves.
Vendors often stop at installation. Claros should be evaluated on whether staff understand routing, handoffs, callback ownership, and what happens after launch.
Needs assessment
Review users, locations, numbers, call volume, current provider details, and which call types need AI or live support.
Staff training
Train teams on daily phone use, transfers, callback ownership, AI summaries, live handoff rules, and exception handling.
Post-launch tuning
Review early call behavior and adjust routing, overflow, summaries, and escalation rules once real callers use the setup.
Voice-ready network
Review office readiness where call quality depends on network and cabling conditions.
Endpoint planning
Provide desk phones, softphones, and user setup based on the actual deployment model.
Call-flow testing
Check routing, transfer, voicemail, AI, and live escalation behavior before launch.
FAQs
Migration and infrastructure questions
Can Claros migrate a phone system without disruption?+
Claros can plan phased migrations, parallel setup where practical, and routing QA to reduce disruption. Literal zero downtime depends on carriers, current systems, timing, and cutover conditions.
Does Claros handle number porting?+
Claros can help plan number migration and porting details as part of a phone system rollout. Exact requirements depend on the current provider and account records.
Does every deployment need new hardware?+
No. Hardware depends on the selected system, existing devices, office needs, and user preferences. Claros can provide desk phones when they are needed.
When does cabling matter?+
Cabling matters when office layout, device placement, or network readiness could affect voice quality or phone rollout reliability. Claros can coordinate cabling when the deployment requires it.
Migration Scope
Plan the phone move before the phone move.
Bring your current provider, number, device, and routing questions to a Claros call-flow review.