24/7 coverage
Add human coverage when nights, weekends, or overflow windows need more than voicemail or AI alone.
Live Virtual Assistants
Give important callers a human path.
Claros Live Assistants provide quoted human coverage for overflow, sensitive calls, 24/7 needs, and follow-up that should not be forced through a script.
Best-Fit Calls
Keep people where the call needs judgment.
Live support is most useful when a caller is urgent, confused, frustrated, high-value, after-hours, or asking for an exception.
High-empathy calls
Use live support when callers need reassurance, judgment, or a conversation that should not feel scripted.
Overflow coverage
Create a human fallback path during rush windows, staffing gaps, or priority call scenarios.
Appointment coordination
Support booking requests, follow-up, intake clarification, and callback queues when a person should own the next step.
AI-to-human handoff
Let AI collect context for routine calls, then transfer or escalate conversations that need a human.
AI + Human
AI and live support should work together.
AI can answer repeatable calls. Live assistants can handle the calls where tone, judgment, or follow-through matters.
| Decision point | AI Receptionist | Live Assistant |
|---|---|---|
| Best for | Routine, repeatable, structured calls | Sensitive, complex, or high-value calls |
| Strength | Fast answers and consistent intake | Empathy, judgment, flexible follow-through |
| Limit | Needs clear rules and escalation | Coverage depends on staffing scope |
| Best combined use | AI answers and gathers context | Live assistant handles exceptions and priority callers |
Coverage Planning
Decide which calls should stay human.
We can review call types, volume, handoff rules, 24/7 needs, and coverage windows before recommending a live support plan.
FAQs
Live assistant questions
When should I use a live assistant instead of AI?+
Use a live assistant for sensitive, urgent, high-value, emotional, unusual, or complex calls where empathy and judgment matter.
Can live assistants handle overflow?+
Yes. Live assistant coverage can be scoped for overflow, appointment coordination, intake support, priority callers, and 24/7 coverage when internal staff are unavailable.
Do live assistants replace my staff?+
No. Claros positions live assistants as support for specific call types, not as a blanket replacement for your internal team.
How do live assistants work with AI reception?+
AI can handle routine calls and gather context. Live assistants can then handle calls that need judgment, empathy, or follow-through.
How is live assistant support priced?+
Live assistant coverage is quoted by call or email because pricing depends on hours, volume, call types, scripts, escalation rules, and whether 24/7 coverage is needed.
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