What happens before launch?
- Current numbers and call paths are mapped
- Routing and handoff rules are tested
- Staff know what to do on day one
Implementation
Launch a phone system your team can actually use.
Claros helps teams switch phone setups with a clearer plan for setup, testing, training, and follow-up.
Why training belongs in the rollout
A phone system can fail even when the technology works if staff do not understand transfers, callback ownership, AI summaries, escalation paths, and after-hours behavior.
Process
Implementation sequence
The goal is a controlled rollout, not a surprise switch.
- 1Assess the current phone setup, call paths, users, devices, locations, and business-hours rules.
- 2Design the future call flow and confirm what AI, live support, and internal teams will handle.
- 3Prepare migration, setup, devices, routing, and test calls before launch.
- 4Train staff on daily use, handoffs, callback ownership, and where to send exceptions.
- 5Review early call behavior and tune the call flow after launch.
FAQs
Questions buyers ask before changing call handling
Does Claros install physical phone hardware?+
Yes. Claros can provide and provision desk phones when the rollout needs physical phones. Some deployments may still use softphones or existing devices instead.
Can Claros train my staff?+
Yes. Training can cover daily phone use, routing behavior, AI summaries, live handoff rules, callback ownership, and escalation paths.
How long does implementation take?+
Timing depends on numbers, provider records, locations, devices, routing complexity, AI call flow scope, live support needs, and infrastructure dependencies.
Next Step
Map the call path before changing tools.
Bring your current numbers, missed-call points, routing needs, and rollout questions.
Last updated: 2026-06-05
Cross-site
Helpful partner pages
Reference implementations and production patterns from trusted partner pages.