Cloud calling
Give office, hybrid, and distributed teams a dependable calling foundation with clear user and team ownership.
Business Voice
A phone system that does not leave callers guessing.
Claros Voice gives calls a cleaner path: answer, route, capture context, and hand off when the caller needs more than voicemail.
Core Voice Features
The phone line is only the start.
The real value is what happens after the ring: routing, ownership, overflow, and follow-up context.
Routing logic
Route by business hours, team, location, caller intent, overflow path, and escalation rules instead of relying only on voicemail.
AI and live paths
Add AI reception for routine calls and live assistant escalation for sensitive, urgent, or complex conversations.
Migration planning
Plan number moves, devices, training, and routing QA before a new phone setup becomes customer-facing.
Call Operations
Clean up the rules around the call.
Callers should not have to understand your staffing, hours, departments, or overflow problems.
Call-flow controls
Business-hours routing, overflow paths, callback ownership, and escalation rules keep callers from getting trapped in a dead end.
Number and user planning
Claros can inventory numbers, users, locations, devices, and routing ownership before a phone migration or rollout.
Call insight needs
Reporting needs can be scoped around missed calls, call reasons, summaries, routing outcomes, and post-launch reviews.
Migration Path
Move the phone system after the flow is clear.
Numbers, users, routing, devices, and training should be settled before callers depend on the new setup.
- 1Inventory numbers, users, current routing, devices, and business-hours behavior.
- 2Design the new call flow, including AI receptionist and live escalation paths where needed.
- 3Prepare user onboarding, device needs, and routing QA before cutover.
- 4Monitor call behavior after launch and tune overflow, transfer, and callback rules.
Add-On Paths
Add AI or live help where the call needs it.
Keep simple calls simple. Give sensitive or urgent callers a better path than voicemail.
FAQs
Business voice questions
What is Claros Voice?+
Claros Voice is the business phone foundation of the Claros setup. It supports cloud calling, routing, number management, migration planning, and optional AI receptionist or live assistant paths.
Can Claros Voice include an AI receptionist?+
Yes. AI reception can be added for routine calls, after-hours intake, appointment requests, summaries, and call routing when the call flow is clearly defined.
Can Claros help migrate my current phone system?+
Yes. Claros can help plan number migration, routing, devices, business-hours behavior, and call-flow QA to reduce avoidable disruption.
Do I need live assistants if I use AI?+
Not for every call. Live assistants are most useful for sensitive, urgent, complex, or high-value conversations that should not be handled by automation alone.